Support

Need a hand? Start with the common questions below, or email faith@sunkissedapp.com.

Common questions

The UV index won't load

Sunkissed needs your location and an internet connection. Open Settings → Sunkissed → Location and choose "While Using the App," then pull down on the home screen to refresh.

I'm not getting alerts

Open Settings → Sunkissed → Notifications and allow them. Then open Sunkissed's own settings and check your alert level, quiet hours, and selected days.

My session disappeared

A session stays until you tap End session, even if you close or force-quit the app. Reopen Sunkissed and it returns to your session. Deleting the app removes it.

How does Sunkissed estimate my burn time?

It combines your skin type, your SPF, and the current UV index. The result is an estimate, not a guarantee. Skin, sunscreen, water, and sweat all change it.

Where do my photos go?

Nowhere. Your before and after photos stay on your phone. Sunkissed saves a card only when you tap Save, and shares one only when you tap Share.

How do I delete my data?

Delete the app. Sunkissed has no accounts and no servers, so nothing is stored anywhere else.

Still stuck?

Email faith@sunkissedapp.com with your iPhone model and iOS version, and what you expected to happen.

Privacy

Read the privacy policy. Sunkissed has no accounts and no servers; your data stays on your phone.

A note on sun safety

Sunkissed offers general sun-safety guidance, not medical advice. Any tan is skin damage. Wear sunscreen, and see a dermatologist about any concern with your skin.